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Jan 26, 2009 at 05:36 PM

CRM Interactive Reports show only current year data



We have configured CRM Interactive Reports for IC scenario (CRM 2007) and are using reports like 'Service Ticket Volume', 'Service Ticket Closure', etc.

The issue is when we run reports (through IC_Manager business role), they only display data from January 2009 onwards. There is lots of data available in the system for 2008 which we can see from the backend. And we are also selecting date range that includes 2008. But somehow the report only shows tickets from Jan 2009 onwards.

Any clue why this is happening?