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Former Member
Jan 26, 2009 at 01:59 PM

Call List from BP

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Hi all!

I have a question about call list.

I would like, from the BP transaction, using the transaction CRM_CALL_LIST, see the call list automatically in the ICWC.

The steps are the following:

1- In the BP transaction, I select a business partner to schedule it, in the tab CONTROL I select the button "calling hours" and insert the days and time.

2- I go to the transaction CRMD_CALL_LIST and:

in tab "general" > I enter the transaction type > PCAL and enter the Processing Horizon.

in tab "Business Partner" --> I enter the business partner whom I did the scheduling.

in tab "Scheduling" --> I enter the Business Hours: Calling Hours.

in tab "Assignment" --> I enter Default agent.

in tab "Call List" --> I enter Call List Title, flag Activated assign lists, Responsible user, day and agent.

All fields remaining are empty.

--> EXECUTE.

Then in transaction CRMD_TM_CLDLIST, I choose my call list, attach the responsible, and active.

Now, I would expect the call list in the ICWC for the BP scheduled, but it is empty.

Do I forgot something?

The only way to find the call list in ICWC is to attach at the node "call", my BP, manually.

But in this way, I schedule them twice, manually.

What am I doing wrong?

Please i need help.

Thanks

Virginia