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Former Member
Jan 22, 2009 at 07:55 PM

Unable to log into UME Netweaver Admin or Portal

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While attempting to configure Single Sign on in our Portal we ended up in a situation where we can not login to the UME, Netweaver Admin or Portal.

We are able to access system information.

Behavior we see is the system asks for User name and password but when we click the "log on" button the screen does not change but displays "done" at the bottom left corner.

In the defaultTrace.trc log we get the following entry

Message : Source: com.sap.engine.frame.core.configuration.NameNotFoundException: A file entry with the name "SAPLogonTicketKeypair" cannot be found in the configuration "keystore/TicketKeystore/entries".; Description: EntriesStorage - readEntry(SAPLogonTicketKeypair) in configuration [keystore/TicketKeystore/entries] failed with unexpected exception; Conseque

I suspect this is related to certificates in the portal but without access to the portal or Netweaver administrator I am stumped as to how to fix it.

In Visual Administrator I do have an entry for SAPLogonTicketKeypair that appears to be correct.

Any help would be most appreciated.