Hi all,
I am new in SAP CRM, now, I have some trouble when touching on Call list function!
As my understood, officially we just create call on Manager role and then assign call list to each IC agent on Web Client, but it is not enough enough functions like SAP GUI. Obviously, with normal user cannot touch in SAP GUI, they just use it on WebIC, so, that we need that display function in SAP GUI to WebIC for them
Can we do that?
Many Thanks and Regards