Web application - error

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Hi guys,

I have the following problem:

I have implemented web application with WAD 7.x.

By most of the user everything is correct. I have only one exception, one of the user get the following error message by starting of the web application:

com.sap.ip.bi.base.exception.BIBaseRuntimeException: Unknown Error at com.sap.ip.bi.webapplications.runtime.impl.Page.processRequest(Page.java:2849) at com.sap.ip.bi.webapplications.runtime.controller.impl.Controller.doProcessRequest(Controller.java:923) at com.sap.ip.bi.webapplications.runtime.controller.impl.Controller.processRequest(Controller.java:816) at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.handleRequest(BIRuntimeService.java:328) at com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent.doContent(LauncherComponent.java:24) at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209) at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114) at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189) at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215) at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)

He has all necessery roles to use web cockpit.

I know it is difficult to answer this question, but maybe someone had the same problem or maybe I can get some tips how can I find the reason of this error.

Thanks in advance for any help

Regards

Erwin