Support message very high priority

Hi,

I'm working in a VAR SAP at Solution Manager SP17.

1.- The SAP support message with high priority should be attended by me or by SAP if this SAP support messages is sended during working hours?

1.- The SAP support message with high priority should be attended by me or by SAP if this SAP support messages is sended out working hours?

Please, could you help me?

Thanks and Regards,

Tomas.