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Former Member
Jan 20, 2009 at 09:29 PM

Copying Product during Follow-up

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Experts,

I am facing issue in CRM 2007 while creating a follow-up transaction. I am creating Service Ticket as a follow-up document of Complaint. The problem is that all the fields are getting copied to service ticket except the Product. Product Information is not getting copied in follow-up transaction.

In GUI it is working fine but asks for Copy Selection. I need to select the check-box and click on Copy button to copy complete information in GUI.

Please advise.