on 01-20-2009 7:43 PM
Hi all,
How to register a product with serial number and model number in B2B in ICSS B2B application.
please tell me the guidelines
Thanks,
Priya
In SPRO,
Customer Relationship Management E-Commerce -> E-Service -> Internet Customer Self-Service -> Product Registration -> Field Selection for Product Registration
You will need to maintain an entry here for serial number just like you would for purchase date and purchase location.
General serial number information such as material number are stored in the standard set type COM_TA_R3_ID
Deb
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If you remove purchase date and location you will never be able to capture this information. It is recommended that you leave these fields but you can make them optional.
If the customer experiences a problem and expects the registered product to be covered under warranty (i.e. warranty starts from date of purchase), he/she will need to show proof of purchase via their reciept. That is truly the only proof the customer has.
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