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serial number and model number registartion

Former Member
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Hi all,

How to register a product with serial number and model number in B2B in ICSS B2B application.

please tell me the guidelines

Thanks,

Priya

Accepted Solutions (0)

Answers (1)

Answers (1)

DeborahCJ
Employee
Employee
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In SPRO,

Customer Relationship Management E-Commerce -> E-Service -> Internet Customer Self-Service -> Product Registration -> Field Selection for Product Registration

You will need to maintain an entry here for serial number just like you would for purchase date and purchase location.

General serial number information such as material number are stored in the standard set type COM_TA_R3_ID

Deb

Former Member
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is it ok if i remove purachase location and purchase date

Former Member
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how can we/system know whether the user entered correct purchase date and purchase location. because the warranty starts on purcahse date.

Thanks,

Sasi

DeborahCJ
Employee
Employee
0 Kudos

If you remove purchase date and location you will never be able to capture this information. It is recommended that you leave these fields but you can make them optional.

If the customer experiences a problem and expects the registered product to be covered under warranty (i.e. warranty starts from date of purchase), he/she will need to show proof of purchase via their reciept. That is truly the only proof the customer has.

Former Member
0 Kudos

how the system validates purchase date whether the customer is providing correct purchase date or not to calculate warranty

thanks,

priya

Former Member
0 Kudos

Hi Debo,

in my service request i want to put spare parts also but in ICss service requesut i have an option of only service products.

Can you please tell me how to include spare parts. can i include in the same service catalog.

thanks,

Priya

Former Member
0 Kudos

thanks