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Jan 20, 2009 at 08:49 AM

CRM tracking marketing email with option via Intermediate Site (## ).

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Hello

I meet a problem when i sending emails from a marketing campaign.

The email received by my customer with a tracking url (##) contains a internal URL adress.

My customer have this type of URL (HTTP://UUP1.INTERNE.SAP.FR:8001/SAP/CRM/CRM_TRACKING....) and got an error when they clik on.

My question are :

Why the URL is replaced by an internal address ?

what should i change to track the click on the URL ?

http://help.sap.com/saphelp_crm50/helpdata/en/43/18fe615a2704bae10000000a11466f/content.htm

We have a reverse proxy too

http://help.sap.com/saphelp_nw04s/helpdata/en/59/31ae42e0fac911e10000000a1550b0/frameset.htm

does anybody have an idea please ?

Best regards

CMA