Technical error occurs when accessing content studio

[Former Member]

When accessing content studio in Campaign facet, we will get the error message "A technical error occurred. Please try again later."

And when clicking the show detail link, we can get the following information:

{ "requestUri": "/sap/opu/odata/sap/CUAN_CONTENT_LIBRARY_SRV/$metadata", "statusCode": 403, "statusText": "Forbidden", "headers": [], "body": "<?xml version=\"1.0\" encoding=\"utf-8\"?><error xmlns=\"http://schemas.microsoft.com/ado/2007/08/dataservices/metadata\"><code>/IWFND/CM_CONSUMER/101</code><message xml:lang=\"en\">No authorization to access Service 'ZCUAN_CONTENT_LIBRARY_SRV_0001'</message><innererror><application><component_id/><service_namespace>/SAP/</service_namespace><service_id>CUAN_CONTENT_LIBRARY_SRV</service_id><service_version>0001</service_version></application><transactionid>80BBA5E617CAF1139421005056010CFB</transactionid><timestamp>20161108135906.2950000</timestamp><Error_Resolution><SAP_Transaction>Run transaction /IWFND/ERROR_LOG on SAP Gateway hub system and search for entries with the timestamp above for more details</SAP_Transaction><SAP_Note>See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)</SAP_Note></Error_Resolution><errordetails/></innererror></error>" }

Any additional configurations need to be done for content studio part?

Best Regards,

Justin Zhuo