Send email to Organization Unit in CRM 2007

[laercio_azevedo]

Hello friends,

At tcode SBWP sapgui, It is possible to send a message to a Org. unit. , receipt type u201CH u2013 Organizational Unitu201D.

I need at CRM 2007 webui to do the same thing, send message to receipt type u201COrganizational Unitu201D but I could not find this option there.

I sending email through screen EMAIL in CRM 2007. At that screen I found options only to send message to individual emails from Lotus Notes/OutLook list, or individual user in CRM, but nothing from Organizational Unit.

My requirement is, at email screen, user must be able to send a message for all user assigned to a Org, so they will select the O.U. and CRM will send message for all users, but we donu2019t want to use Lnotes or Outlook groups, user must select a Organizational Unit.

Does anybody know if there is a way to do that at CRM 2007 webgui.

Regards,

Lalas

[saumya_govil · Accepted solution]

Hi Lalas,

I am not sure about a substitute for SBWP on webUi, but you can use workflows to send mail to an Org. Unit.

See if you can trigger a workflow from web UI and in the workflow add a send mail step to send mail to a User/ Position in org unit.

Please let me know if you need more assistance on workflows.

Regards,

Saumya

[laercio_azevedo · Accepted solution]

Hi friend,

I thought to do by workflow, but I have two problems that I dont know if workflow could help me.

- Users must be able to select which Org. Unit they want to send the message. It is not possible define rules.

- Users must be able to type any text that they want as message text.

Could you tell me if there is a way to do this by workflow?

Thanks,

Lalas

[saumya_govil · Accepted solution]

Hi Lalas,

Users must be able to select which Org. Unit they want to send the message. It is not possible define rules. 
Users must be able to type any text that they want as message text. 

You can pass the org unit to the workflow and store it in a container element. Then use this element as reciepient type for the send mail step.

I don't think passing message text in such a way would be desired.

Then instead of using workflows you can use FM SO_NEW_DOCUMENT_SEND_API1 to send mail to the desired users.

Hope this helps!

Regards,

Saumya

[laercio_azevedo]

I have enhanced std email screen.