Skip to Content

Issue during instance creation in CAL

Hello, I have tried to create “SAP HANA, developer edition 1.0 SPS 12” instance in CAL for Open SAP course exercises. But when I click "I Accept" button I face the error message "We are sorry but this solution cannot be provided for your country currently. We will send you an e-mail as soon as this problem has been solved." I have found the answer for similar question (see https://archive.sap.com/discussions/thread/3929985) but I cannot find where I can update company data.

OpenSAP team member direct me to the document https://calstatic.hana.ondemand.com/res/docEN/46948f72469c42c88e1735fcb7aea529.html

I do not remember that I have applied for user of SAP Cloud Appliance Library but I always enter it automatically using Single Sign In. Maybe that is the reason of the issue.

Could you please help me with the issue.

Thanks, Dmytro

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

5 Answers

  • Nov 15, 2016 at 04:03 PM

    Hello Dmytro,

    Yes, the root cause not to receive an email is in the inconsistent data in your user profile. I'd recommend to register a new user filling all required fields with a real data.

    Best regards,

    Stanimir

    Add comment
    10|10000 characters needed characters exceeded

  • Nov 16, 2016 at 01:27 AM

    Thank you, Staminar!

    Can I create new user with the same e-mail address?

    Best Regards,

    Dmytro

    Add comment
    10|10000 characters needed characters exceeded

  • Nov 16, 2016 at 10:02 AM

    Hi Dmytro,

    Please contact sapnetwork.support@sap.com to get assistance in editing your user profile.

    Open https://accounts.sap.com/ui/protected/userData to see your complete user profile.

    Best regards,

    Stanimir

    Add comment
    10|10000 characters needed characters exceeded

  • Nov 16, 2016 at 06:35 PM

    Hi Stanimir,

    Thank you for your reply.

    I have manage to edit my profile when I enter SAP Store but I still face the error trying to create instance in CAL. I have tried to communicate to sap network support by e-mail you gave me but face the error (see screen shot attached) .

    Could you please advise how can I reach CAL administrator to resolve the issue?

    Best Regards,

    Dmytro

    Add comment
    10|10000 characters needed characters exceeded

  • Nov 18, 2016 at 06:15 PM

    Hi Dmytro,

    Sorry, the correct email address is sapnetwork@sap.com.

    Please double-check that you have entered only real names in your profile. If you are not employed you could enter your personal name as a company name but please don't use fake names or appellatives.

    Best regards,

    Stanimir

    Add comment
    10|10000 characters needed characters exceeded