on 06-07-2018 9:02 AM
Hi,
On Interaction center UI of SAP CRM some of the users are getting error while sending an email.
When user update all the details and click on send button they unable to do so and got the below error on mail screen.
"Error while sending e-mail"
Please find the attached screenshot for the error massage.web-ic-error.jpg
Appreciated your comments and expert suggestions
Thank You
.
Debug the following code:
Class: CL_CRMCMP_C_MAILBODY_IMPL
Method: EH_ONSENDMESSAGE
Thanks,
Kabir
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Hello Vinod,
1. Do you mean, even with exactly the same operations, this issue happens to some users while others work fine? Is it possible to figure out the difference between these users?
2. To the users who are having this issue, does the issue happen to him always? Or just occasionally?
3. Please set user parameter WCF_IGNORE_ENHANCEMT to A in T-code SU3, and then reopen the webui to check if the issue still occurs?
4. Are you using IE or google chrome? Is it IE11? IE10? or any version? Does the issue happen to all of the explorers or only happen on some specific explorer?
5. What is your CRM version for component BBPCRM?
6. Is it ICI email? If yes, please check if SAP Note 1576296 can be implemented to your system.
Best Regards, Corrine
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