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WebI crashes when try to create a new WebI document or opening a WebI doc

Former Member
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Hi,

WebI server crashes when try to create a new WebI document or opening a WebI document. On the InfoView, we see the error as " An Internal error occurred on createDocument.: API(WIS 30270).

product: BOE XI 3.0

CMS DB: Oracle 10.2g 64 bit Version

Reporting Database: SAP BW

Help me to find out if the Oracle 64 bit version is supported by BOE XI 3.0.

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi Jithi and all,

did you solve your problem? I hope so, because it was a long time... 8-)

So, please, help me... I´m having the same problem and I can´t create any report in the infoview. The massage is ´that occured an internal error to call API 'createDocument' (Erro: WIS 30270).

Please, if you solve your problem... how?

Thank you very much.

Gustavo

Former Member
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Hi Jothi,

See if this [business objects notes|https://www.sdn.sap.com/irj/boc/businessobjects-notes] helps:

1259591,1184282

Oracle 64 bit version is not supported with BOXI 3.0

Have a look to [Platform supported guide|https://websmp103.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000712280&_OBJECT=011000358700001481542008E]

Regards,

Shweta

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Hi,

do you have the same Error when you try to report on the Universe with the WebI Fullclient ?

Regards

-Seb.

Former Member
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Yes, I get the same error when try to create report using WebI full client.

Former Member
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Hi Shweta,

Yes, I checked those notes, but, that doesn't work, as it is with all the Universes. If it is with 1 or 2 Universes, we can try the above steps.. Even then, I tried that for few Universes, it didn't work.