C4C Fieldservice and resource scheduling - tickets not displayd

[former_member237699]

Hello

I have created a contract, and installed base and a maintenanceplan, and scheduled this and the tickets are generated. But then in resource scheduling i would like to assign the different tickets to different service technicians. I can see the technicans, but not the tickets there. What can be wrong? What is needed for å ticket to be visible and how?

Have tried to look around for a solution but not been able to find one.

regards

Ivar

[AnkushPashine]

Hello Ivar,

1.Open your Ticket ->Go to Service and Repair facet .
=>Note down the 'Service Technician Team' to which Ticket-Item is been assigned.

2.Now go to Resource Scheduler view->All Demand->Advance Filter.

=>Click on the value help of field 'Service Team' and search with 'Service Technician Team' name (as you noted in Step 1).

You will be able to see now the Ticket-Item , which was already release for scheduling .

Do set post as answer/help if this resolve your query .

Best Regards,
Ankush Pashine.

[former_member237699]

Thanks, but it did not solve the problem, there might be something else missing, still looking.

Regards Ivar

[AnkushPashine]

Hi Ivar,

Incase issue persist, I will suggest to report issue/incident to SAP with detail steps.

Thanks and Regards,

Ankush Pashine.

[AnkushPashine]

Thanks, that will help to further analyze !!