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Crystal reports error on new server

I'm trying to run a web application that uses crystal reports on a new web server. I recently installed Crystal on the new server and migrated the website over to it.

When I try to generate the reports on the website I get the following error: An error has occurred while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly. Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.

I have search for a runtime file and found one off of the site for Crystal Reports 2008, however, after installing, the error is still happening.

How do I know what to install and where to find it?

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2 Answers

  • Best Answer
    Posted on Jan 16, 2009 at 01:50 AM

    The error occurs because you haven't configured IIS to run in 32 bit mode. See note 1200907 for more info. There are no native 64 bit assemblies for Crystal Reports XI R2 or Crystal Reports 2008.

    https://www.sdn.sap.com/irj/boc/businessobjects-notes

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 16, 2009 at 02:19 AM

    Thank you, that fixed it.

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