I have a situation where a SC has been created and I have a work item ID but it's in 'waiting' stage. I can see in the SC approval preview that the right approver has been determined, but no emails are going out.
I used txn SWUE to create a "SAVED" event to restart the WF, and it did by creating a new WI ID but the WF container shows no approvers at all. I go back to the approval preview again, it now says No Approval Required when it facts it needs approval from an executive. It showed the correct approver before I restarted the WF.
Please help me figure out why it went to 'waiting' in the first place and how I can restart this properly.