HELP: WI in waiting status

[Former Member]

I have a situation where a SC has been created and I have a work item ID but it's in 'waiting' stage. I can see in the SC approval preview that the right approver has been determined, but no emails are going out.

I used txn SWUE to create a "SAVED" event to restart the WF, and it did by creating a new WI ID but the WF container shows no approvers at all. I go back to the approval preview again, it now says No Approval Required when it facts it needs approval from an executive. It showed the correct approver before I restarted the WF.

Please help me figure out why it went to 'waiting' in the first place and how I can restart this properly.

Thanks.

SN

[surjith_kumar]

Hi,

It not picking the approver, for testing purpose hardcode a user id and test it. If still the problem comes check the Task before the approval.

The problem will be in the Task which is before the Approval Task. Then execute and check the method in the BO and assign it to the workflow.

Regards,

surjith