I am trying to install Crystal Reports 2016 on a new Windows 10 PC and I get message "Please wait while the installer loads." accompanied by a spinning circular icon. What is going on and how do I get support for this error?? I cannot proceed and nothing strange is showing up in Task Manager. I am completely stuck and cannot install this product. WHO CAN I TALK TO ABOUT THIS PROBLEM!?!?!?!?!?!?