on 01-15-2009 6:50 PM
We pushed out SAPGUI 710 via SMS to nearly 2,000 terminals but some had problems. All terminals are running Windows XP, nothing else special. To fix the errors, we uninstall the frontend and reinstall. This worked in 90% of cases. In others, the GUI simply won't reinstall. We get the following log entry:
Commandline: "D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\nwsapsetup.exe"
Executable: D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\nwsapsetup (PID 4384)
Physical memory: 1818 MB of 2048 MB free
System libraries information
-
atl.dll: 3.5.2284.0
comctl32.dll: 5.82.2900.2180
mfc42.dll: 6.2.4131.0
msvcrt.dll: 7.0.2600.2180
oleaut32.dll: 5.1.2600.2180
shell32.dll: 6.0.2900.2180
shlwapi.dll: 6.0.2900.3462
SAP Setup libraries information
-
NwSapSetupEngine.dll: 8.1.0.55
NwSapFeiUt.dll: 8.1.0.55
NwSapFeiKr.dll: 8.1.0.55
NwSapFeiLg.dll: 8.1.0.55
NwSapFeiSh.dll: 8.1.0.55
********************************************************************************
10:13:08 NwSapFeiKr 2 SAP Frontend Installation Kernel initialized
(Unicode Release build)
10:13:08 NwSapsEngn 1 SapSetup Workstation Engine Library Loaded
10:13:08 NwSapSetUI 1 SapSetup UI Library Loaded
10:13:08 NwSapsAtlC 1 SapSetup ATL Common Library Loaded
10:13:08 NwSapSetup 1E SapSetup failed in the registration of D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\NwSapFeiKr.Dll
10:13:08 NwSapSetup 1E SapSetup failed in the registration of D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\NwSapFeiSh.Dll
10:13:08 NwSapSetup 1E SapSetup failed in the registration of D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\NwSapSetupAtlCommon.Dll
10:13:08 NwSapSetup 1E SapSetup failed in the registration of D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\NwSapSetupUi.Dll
10:13:08 NwSapSetup 1E SapSetup failed in the registration of D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\NwSapSetupEngine.Dll
10:13:08 NwSapSetup 1 Registration Activity took 0.210388 seconds
10:13:08 NwSapFeiSh 1 Trying to load 'D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\vbscript.dll'...
10:13:08 NwSapFeiSh 1 "D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\vbscript.dll" successfully loaded.
10:13:08 NwSapFeiSh 1E Microsoft VBScript runtime error (0x800a01ad)
ActiveX component can't create object: 'NWSapSetupEngine.Engine' (Line 4, Col. 1)
Can't find any notes or info on the web about this. Any ideas????????
Thanks,
Charlie
Hi Charles
please check the service "Remote Registry" on the Client MAFNS160251
The service " remote Registry " must Running.
Can you tell me the message number in the OSS, which you have opene`?
Best Regards, Sven
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Sven, thanks for your interest.
Yes, DOT NET 1.1 and 2.0 are installed on all the problem computers.
I will try to open an OSS problem ticket but have to get corporate approval first and that generally takes several days.
The entire installation log is below. All one page of it:
Logfile: C:\Program Files\SAP\SapSetup\LOGs\nwsapsetup.log
Started logging: Wed Jan 14 10:13:08 2009
Operating system: Windows XP (Version 5.1 Build# 2600)
Browser version: Internet Explorer 6.00
Executing user: walkesa (Administrator)
Workstation name: MAFNS160251
Windows directory: C:\WINDOWS
Temp directory: C:\DOCUME1\WALKESA.MAF\LOCALS1\Temp
ThreadId: 3328, ProzessId: 4384
Commandline: "D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\nwsapsetup.exe"
Executable: D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\nwsapsetup (PID 4384)
Physical memory: 1818 MB of 2048 MB free
System libraries information
-
atl.dll: 3.5.2284.0
comctl32.dll: 5.82.2900.2180
mfc42.dll: 6.2.4131.0
msvcrt.dll: 7.0.2600.2180
oleaut32.dll: 5.1.2600.2180
shell32.dll: 6.0.2900.2180
shlwapi.dll: 6.0.2900.3462
SAP Setup libraries information
-
NwSapSetupEngine.dll: 8.1.0.55
NwSapFeiUt.dll: 8.1.0.55
NwSapFeiKr.dll: 8.1.0.55
NwSapFeiLg.dll: 8.1.0.55
NwSapFeiSh.dll: 8.1.0.55
********************************************************************************
10:13:08 NwSapFeiKr 2 SAP Frontend Installation Kernel initialized
(Unicode Release build)
10:13:08 NwSapsEngn 1 SapSetup Workstation Engine Library Loaded
10:13:08 NwSapSetUI 1 SapSetup UI Library Loaded
10:13:08 NwSapsAtlC 1 SapSetup ATL Common Library Loaded
10:13:08 NwSapSetup 1E SapSetup failed in the registration of D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\NwSapFeiKr.Dll
10:13:08 NwSapSetup 1E SapSetup failed in the registration of D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\NwSapFeiSh.Dll
10:13:08 NwSapSetup 1E SapSetup failed in the registration of D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\NwSapSetupAtlCommon.Dll
10:13:08 NwSapSetup 1E SapSetup failed in the registration of D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\NwSapSetupUi.Dll
10:13:08 NwSapSetup 1E SapSetup failed in the registration of D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\NwSapSetupEngine.Dll
10:13:08 NwSapSetup 1 Registration Activity took 0.210388 seconds
10:13:08 NwSapFeiSh 1 Trying to load 'D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\vbscript.dll'...
10:13:08 NwSapFeiSh 1 "D:\SAP\GUI710\NW_7.0_Presentation\PRES1\GUI\WINDOWS\WIN32\setup\vbscript.dll" successfully loaded.
10:13:08 NwSapFeiSh 1E Microsoft VBScript runtime error (0x800a01ad)
ActiveX component can't create object: 'NWSapSetupEngine.Engine' (Line 4, Col. 1)
The setup script contains the error listed above. Please contact your system administrator and provide this information, for example by sending him a screenshot of this message box (Press Alt+PrtScrn to create the screenshot and copy it to the clipboard).
10:13:08 NwSapSetup 1 Un-Registration Activity took 0.000003 seconds
10:13:08 NwSapSetup 1 Un-registration complete
10:13:08 NwSapsEngn 1 SapSetup Workstation Engine Library Unloaded
10:13:08 NwSapSetUI 1 SapSetup UI Library Unloaded
10:13:08 NwSapsAtlC 1 SapSetup ATL Common Library Unloaded
10:13:08 NwSapFeiKr 2 SAP Frontend Installation Kernel shutdown
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Dear Charlie
please check if the DOT NET 1.1 and 2.0 is installed on the affected frontends!
Also please attach the logfile ( first 5 pages ) or paste it into this message.
For an complete analysis of this errors i recommend you to open a message in
the OSS in component BC-FES-INS!
Then I can analyse your problem faster .
Best regards,
Sven
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Yes, thanks. Those were the first two things I checked. Any other ideas?
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Hi Charles,
Make sure that all the SAP GUI services are stopped before uninstalling it. Also make sure that the user has proper rights to perform the install.
Hope this helps.
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