I'm working at SP 17 Solution Manager. Scenarios like monitoring, service desk,...are working successfully.
When I receive a SAP Support Message from SAP satellite system and the support assigned at service desk solution manager isn't able to solve the support message, it is forwarded successfully to SAP. So my problem/doubt is that this SAP Support Message that I sent to SAP, when is replied by SAP this answer isn't refresh at my service desk. So I've to update/refresh manually the SAP Support Message at my service desk.
Please could you help me. I've been looking for SAP Notes, SDN but I haven't able to solve it.
Thanks and Regards.