Data Integrator Web Server Service Will Not Start

[nicholas_hohman]

I just installed DI 11.7.3.2 on a Windows 2003 RC2 machine- everything was fine.

Later, I installed the Oracle client for connectivity to the DBs- no problem there.

I was trying to pull up the diAdmin page and noticed it wasn't coming up. I checked the services and the Data Integrator Web Server Service wasn't running. I attempted to start it and I got the error:

"Could not start the Data Integrator Web Server service on Local Computer.

Error 1067: The process terminated unexpectedly."

After restarting the machine, and a ton of other things, I'm not sure where to look.

Could it be a Java issue?

Thanks!

[Former Member · Accepted solution]

check for errors in the following log folder

%LINK_DIR%\ext\webserver\logs

also check the webAdmin log in the %LINK_DIR%\log folder

do you see any errors in the log files ?

[nicholas_hohman · Accepted solution]

Something odd- there is no directory %LINK_DIR%\ext\webserver\logs.

Within the webserver\ directory, there is:

bin

common

conf

endorsed

server

webapps

LICENSE

tomcat.ico

Uninstall.exe

Within the %LINK_DIR%\Log folder, there is a file, there is a file that is a file, inslog.txt that has the following line, "During installation the librfc32.dll file was not found."

What else could it be?

[Former Member · Accepted solution]

in the DI installation directory check if you have diAdmin.war file or not or a folder named diAdmin

create the folder logs under the folder %LINK_DIR%\ext\webserver and try to start the web server, it will generate the log files, check if you can get any clues from that

if that doesn't give enough info, try to start the web server from commad line by using the following command

replace the C:\PROGRA_1\BUSINE1\DATAIN~1.2 with "%LINK_DIR%" from your env, this will print the error on the command prompt

C:\PROGRA_1\BUSINE1\DATAIN_{1.2\ext\bin\java.exe -Djava.endorsed.dirs=C:\PROGRA}1\BUSINE_1\DATAIN1.2\ext\webserver\common\endorsed -Xrs -Xms128m -Xmx512m -Dcatalina.home=C:\PROGRA_1\BUSINE1\DATAIN_{1.2\ext\webserver -DDB2_CONN_POOL=TRUE -DLINK_DIR=C:\PROGRA}1\BUSINE_1\DATAIN1.2 -classpath C:\PROGRA_1\BUSINE1\DATAIN_{1.2\ext\webserver\bin\bootstrap.jar;C:\PROGRA}1\BUSINE_1\DATAIN1.2\lib\COS.jar;C:\PROGRA_1\BUSINE1\DATAIN_{1.2\ext\lib\tools.jar org.apache.catalina.startup.Bootstrap -config C:\PROGRA}1\BUSINE_1\DATAIN1.2\ext\webserver\conf\server-di.xml star

if that doesn't work use the following commands to remove the DI Web Server and Register the web server again

close the Services windows

open a command window

cd to %LINK_DIR%\ext\bin

type the following command to remove the service

jk_nt_service.exe -r DataIntegratorWebServer

type the following command to add the service

jk_nt_service -i DataIntegratorWebServer "%LINK_DIR%\ext\webserver\conf\wrapper.properties"

last option, stop the DI services and re-install everything

[nicholas_hohman]

So after doing what was suggested, I got the following error when I ran the command:

<i>C:\Program Files\Business Objects\Data Integrator 11.7\ext\bin>"C:\Program Files

\Business Objects\Data Integrator 11.7\ext\bin\java.exe" -Djava.endorsed.dirs="C

:\Program Files\Business Objects\Data Integrator 11.7\ext\webserver\common\endor

sed" -Xrs -Xms128m -Xmx512m -Dcatalina.home="C:\Program Files\Business Objects\D

ata Integrator 11.7\ext\webserver" -DDB2_CONN_POOL=TRUE -DLINK_DIR="C:\Program F

iles\Business Objects\Data Integrator 11.7" -classpath "C:\Program Files\Busines

s Objects\Data Integrator 11.7\ext\webserver\bin\bootstrap.jar";"C:\Program File

s\Business Objects\Data Integrator 11.7\lib\COS.jar";"C:\Program Files\Business

Objects\Data Integrator 11.7\ext\lib\tools.jar" org.apache.catalina.startup.Boot

strap -config "C:\Program Files\Business Objects\Data Integrator 11.7\ext\webser

ver\conf\server-di.xml" start</i>

Jan 16, 2009 9:23:31 AM org.apache.coyote.http11.Http11Protocol init

INFO: Initializing Coyote HTTP/1.1 on http-28080

Jan 16, 2009 9:23:31 AM org.apache.catalina.startup.Catalina load

INFO: Initialization processed in 1172 ms

Jan 16, 2009 9:23:32 AM org.apache.catalina.core.StandardService start

INFO: Starting service Catalina

Jan 16, 2009 9:23:32 AM org.apache.catalina.core.StandardEngine start

INFO: Starting Servlet Engine: Apache Tomcat/5.0.28

Jan 16, 2009 9:23:32 AM org.apache.catalina.core.StandardHost start

INFO: XML validation disabled

Jan 16, 2009 9:23:32 AM org.apache.catalina.core.StandardHost getDeployer

INFO: Create Host deployer for direct deployment ( non-jmx )

Jan 16, 2009 9:23:32 AM org.apache.catalina.core.StandardHostDeployer install

INFO: Processing Context configuration file URL file:C:\Program Files\Business O

bjects\Data Integrator 11.7\ext\webserver\conf\Catalina\localhost\admin.xml

Jan 16, 2009 9:23:32 AM org.apache.catalina.core.StandardContext resourcesStart

SEVERE: Error starting static Resources

java.lang.IllegalArgumentException: Document base J:\code\webapp\admin60 does no

t exist or is not a readable directory

at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.

java:138)

at org.apache.catalina.core.StandardContext.resourcesStart(StandardConte

xt.java:3910)

at org.apache.catalina.core.StandardContext.start(StandardContext.java:4

138)

at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase

.java:823)

at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:80

7)

at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:595)

at org.apache.catalina.core.StandardHostDeployer.addChild(StandardHostDe

ployer.java:903)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.

java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces

sorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at org.apache.commons.beanutils.MethodUtils.invokeMethod(MethodUtils.jav

a:216)

at org.apache.commons.digester.SetNextRule.end(SetNextRule.java:256)

at org.apache.commons.digester.Rule.end(Rule.java:276)

at org.apache.commons.digester.Digester.endElement(Digester.java:1058)

at org.apache.catalina.util.CatalinaDigester.endElement(CatalinaDigester

.java:76)

at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source

)

at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanEndElement(

Unknown Source)

at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContent

Dispatcher.dispatch(Unknown Source)

at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Un

known Source)

at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)

at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)

at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)

at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)

at org.apache.commons.digester.Digester.parse(Digester.java:1567)

at org.apache.catalina.core.StandardHostDeployer.install(StandardHostDep

loyer.java:488)

at org.apache.catalina.core.StandardHost.install(StandardHost.java:863)

at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.j

ava:483)

at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:427

)

at org.apache.catalina.startup.HostConfig.start(HostConfig.java:983)

at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java

:349)

at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(Lifecycl

eSupport.java:119)

at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1091)

at org.apache.catalina.core.StandardHost.start(StandardHost.java:789)

at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1083)

at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:478

)

at org.apache.catalina.core.StandardService.start(StandardService.java:4

80)

at org.apache.catalina.core.StandardServer.start(StandardServer.java:231

3)

at org.apache.catalina.startup.Catalina.start(Catalina.java:556)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.

java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces

sorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:287)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Jan 16, 2009 9:23:32 AM org.apache.catalina.core.StandardContext start

SEVERE: Error in resourceStart()

Jan 16, 2009 9:23:32 AM org.apache.catalina.core.StandardContext start

SEVERE: Error getConfigured

Jan 16, 2009 9:23:32 AM org.apache.catalina.core.StandardContext start

SEVERE: Context startup failed due to previous errors

Jan 16, 2009 9:23:32 AM org.apache.catalina.core.StandardContext start

SEVERE: Exception during cleanup after start failed

LifecycleException: Container StandardContext[/admin] has not been started

at org.apache.catalina.core.StandardContext.stop(StandardContext.java:44

66)

at org.apache.catalina.core.StandardContext.start(StandardContext.java:4

371)

at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase

.java:823)

at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:80

7)

at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:595)

at org.apache.catalina.core.StandardHostDeployer.addChild(StandardHostDe

ployer.java:903)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.

java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces

sorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at org.apache.commons.beanutils.MethodUtils.invokeMethod(MethodUtils.jav

a:216)

at org.apache.commons.digester.SetNextRule.end(SetNextRule.java:256)

at org.apache.commons.digester.Rule.end(Rule.java:276)

at org.apache.commons.digester.Digester.endElement(Digester.java:1058)

at org.apache.catalina.util.CatalinaDigester.endElement(CatalinaDigester

.java:76)

at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source

)

at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanEndElement(

Unknown Source)

at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContent

Dispatcher.dispatch(Unknown Source)

at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Un

known Source)

at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)

at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)

at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)

at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)

at org.apache.commons.digester.Digester.parse(Digester.java:1567)

at org.apache.catalina.core.StandardHostDeployer.install(StandardHostDep

loyer.java:488)

at org.apache.catalina.core.StandardHost.install(StandardHost.java:863)

at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.j

ava:483)

at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:427

)

at org.apache.catalina.startup.HostConfig.start(HostConfig.java:983)

at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java

:349)

at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(Lifecycl

eSupport.java:119)

at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1091)

at org.apache.catalina.core.StandardHost.start(StandardHost.java:789)

at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1083)

at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:478

)

at org.apache.catalina.core.StandardService.start(StandardService.java:4

80)

at org.apache.catalina.core.StandardServer.start(StandardServer.java:231

3)

at org.apache.catalina.startup.Catalina.start(Catalina.java:556)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.

java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces

sorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:287)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Jan 16, 2009 9:23:32 AM org.apache.catalina.core.StandardHostDeployer install

INFO: Processing Context configuration file URL file:C:\Program Files\Business O

bjects\Data Integrator 11.7\ext\webserver\conf\Catalina\localhost\diAdmin.xml

I think it's quite odd that

1) there is no log directory for the webserver

2) when I attempt to uninstall DI from Add/Remove Programs by clicking on Change/Remove, nothing happens. The window flashes and nothing continues further.

Further ideas?

[Former Member]

the errors that your are getting before the following lines can be ignored, there is no messages after the following line ?

INFO: Processing Context configuration file URL file:C:\Program Files\Business Objects\Data Integrator 11.7\ext\webserver\conf\Catalina\localhost\diAdmin.xml

From this line its actually trying to start the diAdmin

if the log dir is not there, then you can create that manually, just make sure that the folder name is logs not log

for re-install its not necessary to un-install, you can overwrite the existing installation, if you really want to investigate what went wrong with this installation, then you can take backup of this installation

In most of the cases, the remove service and adding the service again fixes this issue