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author's profile photo Former Member
Former Member

User not displayed under a Group

HI All,

We are using BOXIR2 SP2 with .NET and have configured Windows AD authentication.

A user belongs to multiple groups. Some times a user may belong to 14- 20 groups. All these groups are added in CMC.

The issue is when I do a manual update of the AD graph some user accounts are not being updated. The only fix I have right now is to restart the CMS.

Also, when we see the properties of a UserA and check Member of we can see it belongs to GroupA.

But when we see the propertis of the same GroupA and check Users, the UserA is not displayed.

Could you please help me with this as this is our Production box and restarting the CMS is not a good solution.

Thanks in advance for your help,


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    author's profile photo Former Member
    Former Member
    Posted on Jan 16, 2009 at 05:18 AM

    you can control the AD graph time out on Bo server through Reg keys...

    try to increase the graph time out...

    You can add registry keys to control graph behavior.

    follow the link for more....


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  • Posted on Jan 18, 2009 at 02:21 AM

    If you are unable to resolve then you should open a message with support (authentication team) Issues like this typically require considerable tracing and analysis or the CMS and packet scans. We have never reproduced a bug with the AD plugin so in most cases the problem is usually in the configuration or AD setup. It's unlikely that changing the graph timeout will make any difference if the update is not occurring when you press update in CMC > Auth > AD.



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