With ECF - is there a limit in the number of interactions that can be performed at once?

[Former Member]

Hi Gurus,

We need to understand what type of simultaneous interactions an agent can perform at once when using ECF - I have gone through the ECF Dev Guide but I cannot seem to find the information on this. Can you please let me know where I can find this?

Thanks,
SO

[lloyd_goveia · Accepted solution]

Hi Sergio,

You will find more details in

https://launchpad.support.sap.com/#/notes/2653091 or check "Simultaneous Interactions"
I hope this answers your question...

Lloyd G.

[Former Member]

Hi Lloyd,

Thank you for the fast response! I will check the information provided. I was trying to install the VU but ran into some java memory issue. Not sure if this is related to BCM but I will post a separate question.

Thanks again for your help!

Kind regards,

SO

[lloyd_goveia]

Glad to be of assistance Sergio!
Have a great day 🙂

[Former Member]

Dear Lloyd,

Thank you very much for the fast response. I will check the information provided. This looks very promising :).

I was trying to install the ECF Virtual Units but kept running into Java memory issues. Not sure if this is related to BCM but I will log a separate question.

Thanks again!

SO