outbound email Channel control based on user log in country in Service ticket in C4C

[former_member533710]

Hi Folks,

There are multiple outbound email channel is configured in system, based on two country A and B.

I have a requirement in which we have to control outbound email channel based on current user login in Service Ticket reply visible in interaction (C4C ) . Current when I click on From address of service ticket , its showing me all channel which belong to both the country. but we need to control based on the user login address.

For example : There are two country specific configuration in system , which is having multiple outbound email channel defined : channels our defined for Country A is only visible to user who belong to A and channel that belong to B country only visible to user who belong to B country.

Please help me to resolve .

[ViswajithM · Accepted solution]

Hi

If you want to restrict the From Address in the E-Mail's, you would have to implement the BADI RestrictFromAddress on the Social Media Activity Provider BO via SDK.

The details of the BADI are

NAMESPACE: http://sap.com/xi/AP/FO/Activity/Global
Enhancement NAME: RestrictFromAddress
BO: SocialMediaActivityProvider
DEPLOYMENT UNIT: FOUNDATION

Once you are in the BADI you can find more details in the documentation.

Hope this information helps your use case.

Regards

Viswa