dealing with undelivered emails

[Piet]

Hello,

We are using SAP CRM interaction center.
IC agents log service requests, and send out emails.
They can enter the to: email address directly.
Sometimes they fill in a non existing email address.
These emails appear in SOST with an error message 806:
Message no. XS806
Diagnosis:
The message was processed correctly in the SAP system.
However, a subsequent system has classified the receiver xyz@wrongaddress.com as invalid or unknown and has not delivered the message to this receiver.

We are looking for an automated way to update the originating service request, with information indicating that the email could not be delivered.
Is anyone aware of a standard solution for this, or has anyone implemented a custom solution?

Thanks for your ideas,

Piet Demeester

[Piet]

Hi Lloyd,

That note is not applicable to us. We are on SAP_BASIS release 750.
The error message that we are seeing in SOST is correct:
the email address is indeed invalid.

Instead of daily checking the errors in SOST, and alerting the user,
we would like to bring this information automatically to the user.
So we are looking for a way to bring this information back in the WebUI,
ideally by updating the originating service request and changing its status.

As this seems like a common requirement,
I was wondering if there is a common approach to achieve this?

Best Regards,

Piet

[lloyd_goveia]

Hi Piet,

Have you already checked SAP Note

https://launchpad.support.sap.com/#/notes/931596 ?

Best regards,

Lloyd