Problem Loading Service Pack1 for Xcelsius Present 2008

I am trying to install Service Pack 1 for Xcelsius Present 2008. When I entered Product Key, I get error that product key is not valid. I called customer service and they verified that product key is valid. They sent instructions to change preferences for HKEY_LOCAL_MACHINE but the "Business Objects" section is not there. I did change the "Crystal Reports" preferences, but still had problem with the product key.