Transfer Ticket No. To ErP

[former_member47944]

Dears,

I have an issue i create sales quotes through tickets i need to transfer the ticket ID with me to ERP .

My issue is that i cant even find the ticket ID in the payload of the sales quote.

Can anyone please explain how to transfer it with me .

regards,

[ShivanandBH · Accepted solution]

Dear Mohammed,

If you are creating a C4C Sales Quote out of C4C Ticket and then replicate this quote to ERP, this replication is an independent scenario to that ticket follow up.

Since this ticket a local C4C ID, and has no direct relevance in ERP(as it doesn't exist in ERP), this is why we do not send C4C local Document information from C4C to ERP.

If you really intend to send TicketID to ERP, then you may have to make use of extension field, where you can copy ticketid to that extension field, and extend it to Quote. Then extend that field to the quote outbound interface, and map it in the middleware.

Hope this helps.

Regards,

Shivanand B H

[former_member47944 · Accepted solution]

Dear Shivanad ,

Thank you for your response .

In the workflow rules it's no quite possible to copy the ID of the ticket to an extention field can you till me how is it possible,

Regards,

[ShivanandBH · Accepted solution]

Dear Mohamed,

You can create a Calculated Extension field as below,

Please do note that, data for this extension field will be updated only newly created tickets. Also the data updated will have leading zeroes for the ID, for e.g. TicketID is 123456 then data updated for the extension would be 00000000000000000000000000000123456.

So you may have to remove leading zeroes in the middleware.

If you do not intend to create such a field, and also you need to update data for existing tickets, then you need to create a PDI logic to update data for the extension fields via beforesave event for the tickets.

Hope this helps.

Regards,

Shivanand B H

[former_member47944 · Accepted solution]

Dear Shivanad ,

Thank you for your response .

Kindly note that the field calculated ( Created in ticket ) can't be extended to sales quote so I created another extension field (Carrying the same value as the extended field calculated using workflow) and extend it to sales quote but this field is extended to sales quote with empty value.

Regards,