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Problems with generating tickets from maintenance plan

Hello

I am new to the Hybris Cloud for customer, but I have created what i think i need to get the system to create tickets from the maintenance plan, but something is missing. When i run simulate on the maintenence plan it says "work tickets would have been created for the following objects" listing 3 func.locs in the plan. But I am not able to get the plan scehduled and actually creating the tickets. Any tips on where i might start looking?

Regards

Ivar

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2 Answers

  • Best Answer
    Jun 05, 2018 at 10:10 AM

    Hi Ivar,

    You need set up an MDRO job, check this blog for more details -

    https://blogs.sap.com/2015/10/12/how-to-set-up-a-schedule-for-maintenance-plan/

    You might see some minor changes on the UI when comparing with the screenshots on this blog but the main steps remain the same.

    Regards,

    Anshika


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  • Jun 05, 2018 at 02:53 AM

    Hello Ivar,

    You can search in the Help Center , there are many document relevant to Maintenance Plan for e.g. -

    "Maintenance Plans" ,"Configuring Maintenance Plan Runs", "Create Maintenance Plans" ,"Show Maintenance Plan in Ticket" etc..

    Hope this helps.

    Thanks and Regards,

    Ankush Pashine.

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