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Xcelsius 4.5 Error - Serial # Invalid

Former Member
0 Kudos

Two errors occur when I attempt to export a file into SWF. First I receive a C++ runtime error and then a "The serial # is invalid. Please enter a valid serial number." error appears on the screen. The program had been running perfectly fine (and exporting) with no errors and then without reason it began to throw the errors described above and terminates before completing the export. Any idea what may be happening here?

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Answers (1)

Answers (1)

amit_mathur
Active Contributor
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Hi Tawnya,

Is this happenign with some specific dashboard only?

Looks like the excel sheet which you are using might be causing this issue.Could you try to create a new dashboard using the same sheet which is giving you the error message?

Also let me know what is the size of the excel sheet which you are trying to use in the Xcelsius.

Thanks,

Amit.

Former Member
0 Kudos

We use Crystal Xcelsius for one dashboard only. The Excel file is 1.72 MB and is approximately the same size as when I was having no issues with Xcelsius (the file has not grown). Unfortunately, I have no experience with Xcelsius as a pervious employee set up the dashboard. I will attempt to create a new dashboard but this may take awhile.

Former Member
0 Kudos

I am now receiving another error...."The instruction at "0x5f801088" referenced memory at "0x00000004". The memory could not be "read".'