Hi to everyone,
you can´t solve every possibility of duplicate contacts with the automatic match & merge. Because of that one of our customers needs to use the manual merge function.
The problem is:
We can´t decide or tell which data Hybris Marketing will prefer when merging two records manually. After some testing we came to the result that often the more detailed or latest record is prefered. But we couldn´t find a way to really know in advance how the resulting record will look like.
So here are my questions:
1. According to which conditions Hybris selects the data to keep when merging two contacts manually?
2. Is there a way to decide (seperately for different attributes) or customize which data will be selected?
3. Is there a way to adjust the conditions of marking contacts as possible duplicates?
Thanks in advance
Tony