Good afternoon! Need help, campaigns are not working correctly in predictive mode,
70% of calls are obtained with BUSY status and they are all done within one second
Usually, 20 agents participate during the call, but other departments can start their campaigns and the total number of agents can be very large
For predictive calls, we use the solution from www.sytel.com/
Tech support sytel said to apply to the SAP
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.