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Former Member

Word Wrap Not Working Properly in Crystal Reports Viewer

I'm using Crystal Reports 11.5.11.1470. I've written a report that looks perfect in the Designer. In order to share the report with our users, however, I have to import it into Advace Web Access (AWA), a SunGard product, that is a browser-based interface with our alumni/donor database. AWA uses Crystal Reports Viewer to display the report, and the report looks substantially different in the Viewer. I know, after reading the release notes for Viewer, that font size might change, but what I can't understand is why some fields appear to be prematurely wrapping. For example, I have this text that goes from one margin to the other in Designer:

*Fiscal Year will be blank if no entities have been coded or, in the case of volunteer activities, if no volunteer year was entered. Fiscal Year will be 0000 if no year was entered for the activity or committee start date.

But in the Viewer, the text begins wrapping about 3 inches shy of the right margin, thus resulting in taking up significantly more vertical real estate on the report and having unnecessary white space on the right side.

Can anyone explain why this is happening and how to fix?

Thanks,

Karen

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    Former Member
    Jan 07, 2009 at 05:21 PM

    Karen it looks like a margin issue to me. The margin set in CR designer might not be the same or I should say compatible with the margins preset in the viewer.

    I am not too sure about it nor I could find any related notes under SAP notes section for you. However whenever I get this type of problem I adjust the report in designer until the report gets better in the viewer. Not an ideal solution at all but it works.

    Regards

    Jehanzeb

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    • Former Member Former Member

      The text is in the footer at the very bottom of the report. In the Crystal Reports screenshot, you'll see that the text does not wrap until after "who are" and before "excluded." If you look at the Crystal Reports Viewer screenshot, you'll see that the text wraps after "the exception of" and before "non-participants."

      Compare the length of the footer in the Crystal Reports screenshot, which extends all the way below the Unit column, and the length of the footer in the Crystal Reports Viewer screenshot, which wraps before it even reaches the Unit column.

      And I wanted to use spray paint so that it didn't look as though I had huge holes in my report! 😊

      Thanks again,

      Karen

  • Oct 18, 2009 at 04:42 PM

    SunGuard is an OEM PArtner of ours. I suggest you have them work on your issue.

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