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Former Member
Jan 07, 2009 at 04:32 PM

service desk set up


Hi people,

I´m configuring the service desk and I follow one blog guide of sdn. One of the steps i don´t know how to do.

I defined the Access sequence with the name/description: Z001/NEW BP Relationship Activity group. Save it.

But the next I don´t know how to do.

Create an new Individual Access with the following value:

  • Batch Seq: 10

  • Dialog Seq : 10

  • Source : Business Partner Relationship.

  • Detail on the source:

  • o Partner Function : Reported By (CRM)

  • Mapping/restrictions

  • o Flag The Mapping/definition for partner being Searched Box.

  • o PartFunct in Source: Support Team (CRM).

Save it.

This Access Sequence will give us the Partner which has the relationship assigned to the Support Team in the Reported By partner data.

That's exactly what we need.