Hi gurus,
Currently we have a unique requirement in our company. Our wholesale customers send the Purchase order to us via EDI. Now saw they have requested an order containing 10 materials out of which we can fulfill only 8. the other 2 due to some reasons cannot be fulfilled.
So the business wants to keep the other 2 line items to be entered in the sales order with a cancelled status.
Now correct me if I am wrong, only the confirmed line items will be copied from a sales order to a delivery document. So thats the reason why these cancelled line items cannot be printed on the packing slip.
However somehow the business wants the packing slip tp have the 2 line items printed on it with the reason of not being delivered. this is to facilitate the customer to know why those items couln't be fulfilled by our company. Now we cannot use a manual work-around of letting the customer know about the impossibility of not fulfilling the other 2 items as there are a lot of orders that come thru EDI per day.
Can anyone suggest a solution to this requirement asap.
Thanks in advance
Vinit