Hello Experts,
We have a business requirement that one customer can be part for different LOB or Brands. Each brand is a separate entity and the users assigned to that brand shouldn't be seeing each other brand customers details. We have decided to go with marketing area to be configured as for these brands. For ex: Customer X belongs to Brand 1 and Brand 2. We have configured Marketing Areas as 1 and 2 separately.
I have a question that while loading the data the origin id should be different for this scenario. eg - Customer X with Origin A and marketing Area 1 and Customer X with Origin B and marketing Area 2?
Also there is a possibility that the email address and mobile no can be same or different for this customers across each brands.
In this case Best record should be created as separate for same customers with different marketing areas?
Any suggestions?
If I make the Mobile no as One per Contact and the customers has the same mobile no across brands then the best record will be created and two separate origins which denotes Marketing Areas will be seen for that record?
In this case the users assigned to Brand A can view the customer details and use that record for segmentation based on Marketing Area A?
I hope my query is clear, Any suggestion please. highly appreciated.
Thanks.