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May 29, 2018 at 08:07 PM

Incoming Emails

1035 Views Last edit May 29, 2018 at 08:16 PM 2 rev

Hello together,

as I understood C4C can be customized so that a service request (ticket) is created and routed in the organization when an email is coming inbound.

Also there must exist a configuration where I can model that an email activity is created automatically too like shown in the following picture:

In our project we would like just show the email and we dont need a ticket here. Would there exist a way to model in the system that:

1. No service request is created

2. An Email Activty is created and assigned to the customer and that the content of the email can be seen there too? I could not find anymore the place where I can configure that an activity is created from an incoming e-mail.

BR/

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