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SAP Contact Center: Reporting Question

Nov 08, 2016 at 01:10 AM

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Former Member

Hi Gurus,

I would like to know if someone-else can help me about the following question:

I need the description for this field – count-of-active-agents.jpg

Count of Active Agents can find under CubCSSContacts dimension in BCM OLAP DB.

Thanks,

Krupal

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1 Answer

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Former Member
Nov 15, 2016 at 04:20 PM
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Hello Krupal,

Count of Active Agents – The count of different agents that have been handling contacts during the selected time interval.

Criteria - The aggregated value of the DistinctCount of FK_Agent for the selected time interval from the contact statistics cube. This value is not used on Contact Center’s default standard reports.

Hope this helps!

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