In ITSM, Status “Closed” Not Available for Selection

Components:
SAP_BASIS : 740 with SP15 and ST-SER 720 with SP7

In ITSM, there is a ticket in where the authorized person cannot see the status "closed" to select. The authorization is available in the role via object B_USERSTAT and custom profile. There are other users with same set of roles and can see the status as "closed" but couple of them can't.