Dear Expert,
we have used Alert Consumer BADI to create a Incident in service now using PO as Integration platform.
however, we want to have the service now Incident ID and Incident status(Initial and Last) in Solution Manager Alert Inbox Incident ID and Incident status field . please find attached screenshot.
it would be great help if you can suggest how we can achieve this configuration without using SolMan Incident management.alert-incident.png