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May 28, 2018 at 07:55 PM

Standard BO for Ticket's assignment

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Hi,

What is the standard business object for ticket's assignment ?

In this Question i read that the standard BO is "activity", but in Repository Explorer (SDK) the definition doesn't says about it. So, is there any other object for ticket's assignment ?

In my scenario i have ticket and ticket's assignment without create task in activities.

Defintion:

Business Context and Use

The Activity object is used to provide the necessary information to 
gain a structured overview of the business objects

-Appointment Activity
-E-Mail Activity
-Phone Call Activity
-Activity Task

Attachments

assignments.png (50.0 kB)