menus in sap access easy are viewed with ???????

[Former Member]

hi Forum

i have problems in an of my sap systems of the landscape productive SAP.. When the user do log on to the system, in the menus of SAP Easy Access the items are displayed with ?????? characters.Already the SAPGui have the patch 11, and the Kernel of the system was updated.

How i will can solve this issue... with the others system the access and menus are fine.. using the same kernel and SapGui Client. 7.10 and patch 11.

Jairo García.

[Former Member]

thanks to all..

[Former Member]

Hello Jairo,

Most of the times, this issue can be solved by executing report RSLANG20 from Tcode SE38.

Best regards,

Victor

[Former Member]

Hello Victor,

the problem was solved quickly, the solution have relation with an wrong update of the kernel, this was solutioned doing again the update of the kenel.

thanks for your collaboration .. Now the system access is fine..

Jairo G

[Former Member]

hello Olivier

Not applied support package in this time... the system not was update in components nor support package of languages..

The issue in very strange because the others systems are equals and not present the problem.

JairoG

[Former Member]

Hi,

Check if you applied support packages without importing the corresponding languages.

Regards,

Olivier