Error Messages in Event Viewer -- BOXI3.1

[Former Member]

Hi,

We are seeing some Error and Warning Error Messages in Event Viewer after installation of BOXI 3.1.

Also while login to infoview we get error "503 Service Unavailable" intermittently.

The Warning and Error messages in Event viewer are:

Error Message:

Event Type: Error

Event Source: .NET Runtime 2.0 Error Reporting

Event Category: None

Event ID: 5000

Date: 18/12/2008

Time: 12:45:56 PM

User: N/A

Computer: DVCMSRPT1P

Description:

EventType clr20r3, P1 w3wp.exe, P2 6.0.3790.3959, P3 45d6968e, P4 sgyr1oqrxlfxfhblwqrlbpqm1pbaaxon, P5 12.0.1100.0, P6 48cb610e, P7 1d0e, P8 8, P9 kjtyuocfu0x0xtcxv4us0eagn5gkryvi, P10 NIL.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp

Warning Message:

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 12/18/2008 4:50:11 PM

Event time (UTC): 12/18/2008 8:50:11 AM

Event ID: 277f2bbc6d484110adbad8011156e9de

Event sequence: 812

Event occurrence: 7

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/829749584/ROOT/InfoViewAppActions-3-128740507909732844

Trust level: Full

Application Virtual Path: /InfoViewAppActions

Application Path: C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\Web Content\InfoViewApp\InfoViewAppActions\

Machine name: DVCMSRPT1P

Process information:

Process ID: 21236

Process name: w3wp.exe

Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:

Exception type: DirectoryNotFoundException

Exception message: Could not find a part of the path 'C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\Web Content\InfoViewApp\InfoViewAppActions\ure\ure\yui\build\yahoo-dom-event\yahoo-dom-event.js'.

Request information:

Request URL: http://dvcmsrpt1p.rws-dev.rwsentosa.com:8081/InfoViewAppActions/ure/ure/yui/build/yahoo-dom-event/ya...

Request path: /InfoViewAppActions/ure/ure/yui/build/yahoo-dom-event/yahoo-dom-event.js.ashx

User host address: 10.28.36.71

User:

Is authenticated: False

Authentication Type:

Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:

Thread ID: 12

Thread account name: NT AUTHORITY\NETWORK SERVICE

Is impersonating: False

Stack trace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)

at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)

at System.Web.HttpResponse.WriteFile(String filename, Boolean readIntoMemory)

at System.Web.HttpResponse.WriteFile(String filename)

at BusinessObjects.Enterprise.WebUtil.Caching.CacheControlHandler.ProcessRequest(HttpContext context)

at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Former Member]

In addition to these errors, we are also getting intermittent Error "Service Unavailable" in Infoview.

Microsoft confirms that the problem is somewhere with cdzISAPI.dll file.

Edited by: Anisa Bansal on Jan 16, 2009 3:56 AM

[Former Member]

any solutions to this issue....we have the same problem as well. I have a ticket open with BO but they seemed stumped too.

[BasicTek]

Backup the BO server,

Reinstall the OS, then IIS, then .net, then BO XI 3.1.

As far as I know this is not a common error, BO support is likely having trouble because it's being thrown in Microsoft logs, not ours. Usually issues like this would require cases with both Microsoft and our support until a proper resolution.

Regards,

Tim

[Former Member]

I have the same problem on ALL installation of BO XI 3.1 with iis support (no tomcat). I think this is not a ms problem, but a BO one. it can't find a path 'C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\Web Content\InfoViewApp\InfoViewAppActions\ure\ure\yui\build\yahoo-dom-event\yahoo-dom-event.js' that not exist on the disk.

Edited by: Denis Moro on May 5, 2009 11:33 AM

[Former Member]

We are getting this same error many times in our log file....any resolution to this problem?

[BasicTek]

There are a couple of solutions to 1 of the errors here http://support.microsoft.com/kb/911816 . It looks like this could be a fairly complex problem that may require a ticket with support maybe even Microsoft support as well.

Regards,

Tim

[Former Member]

Hi Anisa,

Did you notice any errors in the application itself? If the errors/warnings occur only in the event viewer a good starting point would be [EventID|www.eventid.net].

Regards,

Tim