support msg sender ID wrong

Hi All,

when i process any service desk support msg. from new status to in process or customer actionreq. or confirm, i define automatic mails for msg requester by smartform CRM_REMINDER_MAIL_01. on all three status change event mail are created and update goes in users mailbox.

My problem is all having sender ID as

CUST_SCOUT CUST_SCOUT xyz.co.in>

however , as i think it should be msg processor details.

Kindly suggest.

Andrew.

Edited by: Andrew lee on Dec 24, 2008 6:36 AM