on 12-22-2008 12:44 PM
Hi ,
Can any one explain the difference between case management and complaint management with some simple example .
Regards,
Rahul
Hi
complaint mngt is for creating, maintaing, processing of complaint documents - when customer calls you and tells about problem with product he bought, you create complaint document in CRM.
case mngt is for managing more documents , it could be documents for many customers. Case is usually about complex problem.
http://help.sap.com/saphelp_crm50/helpdata/en/4c/d7fb717f7b3e4cba12953ec1b9b8c3/frameset.htm
Regards
Radek
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