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May 23, 2018 at 09:44 PM

How to configure bounces in Hybris Marketing Cloud?

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Hi experts,

I have been doing tests on Hybris Marketing cloud, when I send test campaigns and I open the mails, the indicators are updated correctly, adding one to the open mail counter, also with the unique clicks. The problem is when I send mails to adresses that I know do not exist to test the bounces KPI, the system shows it as delivered. By sending it directly from the mail I receive the mail that the account does not exist. Does anyone know what may be happening?

Thank you in advance.

Regards

Juan