Webi documents get corrupted

[JuanCLazaro]

Hi all,

I'll try to explain the situation and hope anyone can help on it.

I am at a customer with verson 3.1. Thery are using liveoffice and xcelsius and they call webi documents from xcelsius. The strange thing is that after a while the webi document get corrupted, the universe assigned to the document seems to be missing and all the documents give up working. If you copy the universe and reassing the universe to the document it works again.

The errors we are getting are WIS 30270 processDPcommands and also with the API getblob. I have been looking but did not find any solution.

Has anyone faced something like this?

Thanks a lot

[Former Member · Accepted solution]

Hi,

Are you using any Binary large objects in the universe?

-Shreyash.

[Former Member]

Hi Jaun,

Following information might help you to resolve the issue.

1.Business Objects Enterprise provides thresholds to protect the Web Intelligence report server and the Web Application servers from processing large chunks of binary and character data and avoid crashing.

Maximum Binary File Size: Maximum size of a binary file (for example: PDF, XLSu2026) that can be generated by the Report Server. If a binary file generated from a Web Intelligence document is greater than this limit, the generation is stopped to protect the server and an error is returned. Increase this limit if the server has to generate large binary files (for example, if Info View users view large documents in *.PDF format).

Maximum Character File Size: Maximum size of a text stream (for example: HTML, XML) that will be transferred to the application server. If a text stream sent to the application server is greater than this limit, the generation is stopped to protect the server and an error is returned.

In CMC, under Servers>Web Intelligence Report server, you can possibly set both the above values to 50MB, but you have to ensure that the application server can handle the increased load multiplied by the number of simultaneous connections. If not, it can crash and block all access to applications.

2. Ensure that the Web Application servers have enough memory available to process incoming requests. Usually the -Xmx value for java process is set at 256Mb, which is recommended to be at least 1024Mb or more depending on your Export requirements and application server limitations.

Regards,

Sarbhjeet Kaur