Unable to launch standard Fiori app: Personalization.js not found

[afordham]

Hi,

I am unable to launch one of the standard Fiori apps in Hybris Marketing. The error on the screen says "Could not open app. Please try again later" and the developer tools console shows

core-min-0-dbg.js:15990 2016-11-07 13:18:58.756165 Failed to load U5 component for navigation intent #MarketingContent-showList - Error: found in negative cache: 'hpa/cei/cnt/lib/Component.js' from /sap/bc/ui5_ui5/sap/CUAN_CNT_LIB/~35CFEB47F153B5A30D8CD1130744C050~C/Component-dbg.js: Error: failed to load 'sap/hpa/cei/cnt/reuse/lib/core/Personalization.js' from /sap/bc/ui5_ui5/ui2/ushell/resources/~20160504081100~/sap/hpa/cei/cnt/reuse/lib/core/Personalization.js: 404 - NOT FOUND sap.ushell.renderers.fiori2.Shell.controller

This only happens with this particular app and doesn't happen every time - occasionally (about 1 in 30 attempts) I'll click on the tile and it will work, but if I go back to the Home screen and try again, it will produce the error. This happens both when using the debug sources (as shown above) and when using the minified sources.

Does anyone know what could be causing this behaviour?

Thanks,

Andrew

[Ajit_K_Panda]

Hi Andrew,

When fiori application runs, if any error occurs, system keeps info of the error in cache. You can clear the cache. Then it will work.

Please check note: 2246386 and also check this blog: https://blogs.sap.com/2015/06/03/something-about-negative-cache-error/

Regards,

Ajit