Hi,
As said yesterday, this is ticket tracking tool. So once you have got a ticket/ Issue you will be assigning it to one of the support consultant who will be looking at the issue.
Assigned - It is used when the issue is received and assigned to a particular consultant
Work in Progress - Used when he issue work is still being worked on
Pending - Used if the solution is given to the concerned core / power user and he is analyzing the solution provided.
Resolved - If he issue is resolved then we can make the status of the issue as resolved, but it can be closed by the user only.
Closed - If the user is satisfied with the solution he will be closing the ticket.
Hope you got the answers
Regards
Vamsi Javaji
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.