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What is difference between Assigned, Work In Progress, Pending, Resolved, C

What is difference between Assigned, Work In Progress, Pending, Resolved, Closed status of of tickets...... in remeady

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    author's profile photo Former Member
    Former Member
    Posted on Dec 22, 2008 at 05:56 AM

    Hi,

    As said yesterday, this is ticket tracking tool. So once you have got a ticket/ Issue you will be assigning it to one of the support consultant who will be looking at the issue.

    Assigned - It is used when the issue is received and assigned to a particular consultant

    Work in Progress - Used when he issue work is still being worked on

    Pending - Used if the solution is given to the concerned core / power user and he is analyzing the solution provided.

    Resolved - If he issue is resolved then we can make the status of the issue as resolved, but it can be closed by the user only.

    Closed - If the user is satisfied with the solution he will be closing the ticket.

    Hope you got the answers

    Regards

    Vamsi Javaji

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