Totally lost, do I have corrupted installer files?

[Former Member]

I'm completely lost on installing BOE XI R3.1 here on a test server since our R2 installs 10 months ago were so smooth.

Environment:

Virtual Server with 2GB of RAM and Xeon E5430

Windows Server 2003 R2 SP2

Oracle 10g database residing on another server

Oracle 10g client and tnsnames file installed locally on the test server for BOE 3.1

We waited for 3.1 because we are using .Net here currently. So during install prompts I uncheck the Java install and leave .Net install checked for the web services. During install I get messages that the CMS failed to start and that I can press cancel to skip installation of items so I do in order to continue install. The installer seems to work, creates tables in the Oracle DB so I know it's connecting, but when it's done there is a big problem. CCM has nothing but the Web Proxy Auto-Discovery service and the WWW Publishing service listed. There is no CMS or other services in there. I can see the installer put all the files into IIS but nothing runs.

I thought maybe having R2 and R3.1 on the same network was causing port conflicts even though they're not side by side installs on the same box so I uninstalled, reinstalled and changed the port numbers during install. I only got one error message for CMS not starting this time vs. 2 the time before but the end result is the same. So, I'm wondering, did I miss something stupid somewhere? Do I need to install Tomcat and the Java items even if we're using .Net?

Edited by: Charles Paluda on Dec 19, 2008 8:41 AM

[BasicTek]

If the CCM does not contain the SIA that is an indication that during CMS initialization the CMS failed to start. The CMS is completely dependant on the oracle DB info, so even though you see tables something didn't work. There is an install log by default in BOinstall\boe12\logging, search that for the workd fail to see if there are any more specific errors.

Another options would be to install with the mysql option and then point the CMS to oracle after install to help troubleshoot.

Regards,

Tim

[Former Member]

Installing with the MySQL server got me far enough that I can log into the CMC now. So I'll have to figure out what's going on with the Oracle connectivity. I wonder though, is there something tied together between the Java and .Net Infoview that I don't understand? I again unchecked to install the Java items and left .Net checked and installed to the default website but trying to open the Infoview shortcut results in page not found errors still. I don't remember having any kinds of problems like that with R2. Similar to this virtual server our R2 server boxes were just fresh installs of Server 2003 and Oracle client.