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Former Member

Extended notifications: Missing tasks in SOST

Hi!

I've configured extended notifications via SWNCONFIG, including different task filters. When I execute the SWN_SELSEN report, a range of notifications is represented in SCOT. However, when I run SOST, I'm missing notifications on two tasks. Tasks that are used in decision steps in the workflows are represented, but the two tasks that are used in activity steps in the workflows are missing. Why is that?

Best regards,

Martin Aabo

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 19, 2008 at 02:04 PM
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  • Posted on Dec 20, 2008 at 12:47 AM

    Hello,

    Are the activity steps background tasks?

    regards

    Rick Bakker

    Hanabi Technology

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 22, 2008 at 08:50 AM

    No, they all have agent assignment.

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  • Posted on Dec 23, 2008 at 09:29 AM

    Hi Martin,

    Background tasks do not come in SOST that's why may be this question was asked.

    Try making these two tasks that are used in activity steps in the workflows as 'General Task'. To do that go to agent assignment and click on 'Attributes' button. Select 'General forwarding'.

    Hope this helps!

    Regards,

    Saumya

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