Extended notifications: Missing tasks in SOST

[Former Member]

Hi!

I've configured extended notifications via SWNCONFIG, including different task filters. When I execute the SWN_SELSEN report, a range of notifications is represented in SCOT. However, when I run SOST, I'm missing notifications on two tasks. Tasks that are used in decision steps in the workflows are represented, but the two tasks that are used in activity steps in the workflows are missing. Why is that?

Best regards,

Martin Aabo

[saumya_govil]

Hi Martin,

Background tasks do not come in SOST that's why may be this question was asked.

Try making these two tasks that are used in activity steps in the workflows as 'General Task'. To do that go to agent assignment and click on 'Attributes' button. Select 'General forwarding'.

Hope this helps!

Regards,

Saumya

[Former Member]

No, they all have agent assignment.

[former_member185167]

Hello,

Are the activity steps background tasks?

regards

Rick Bakker

Hanabi Technology

[Former Member]

Hi Martin,

Check these sites ,

http://help.sap.com/saphelp_nw04/helpdata/en/27/9a793426cea749b18fa409565c3dee/content.htm

http://help.sap.com/SCENARIOS_BUS2007/helpdata/EN/45/ac741f89522e78e10000000a155369/content.htm

http://www.erpgenie.com/mysap-crm/924

By

Pari